My commitment is to provide you with very high quality products. That’s why I offer a 100% customer satisfaction in all of my products.
If for any reason the product fails to meet your expectations, I will reship or refund the product, depending on stock levels. The replacement product will always be the same as the original product ordered. Be aware that even though I will replace the product or refund, I will not refund shipping costs. Although I will pay the return shipping costs if the return is as a result of received an incorrect or defective item cause by shipping handle or manufacture defects.
Please be sure that all your products arrived accordingly along with your invoice. Inspect/test products as soon as possible. If you find any defective item or items that were shipped incorrectly from the original invoice, they may be refunded or exchanged. Please contact Customer Service immediately before you return products. All claims must be made within 7 days from delivery date according with the Tracking Information provide by USPS.
Please, take some pictures of the damaged/defective product and email the pictures to firstname.lastname@example.org and tell us why you want to refund or replace the product. We will review all the information to do the refund or replace and provide with instructions on how to do the return.
Refunds are applied via the same method you made for your initial payment with (PayPal / Credit Card). We may offer merchandise or an E-GIFTCARD in place of a monetary refund, but this is solely at discretion of us and the customer to see if they would prefer this rather than money back.
If your package is returned or get lost due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense but will be a charge of $5 dls. Or the order can be refunded minus shipping costs.
The Return and Refund Policy applies to all purchases made through www.linanailartsupplies.com. If your purchase was through another authorised distributor, please review the distributor’s return policy as it may be different than us. Be sure that the distributor you bought our products from is listed in our International Distributors list HERE.
If your order is returned to us because you were absent during delivery, I will either refund the order amount minus shipping, or you can pay the cost of postage to have it reshipped.
Please know that we do our very best to accommodate customers when they need to cancel an order. This is not always possible due to the “stage” that the order is in. Once all the items of an order have been picked, we are generally unable to cancel the order. However, request that require the cancellation, we will add a fee of $5.00 dls per order as we need to repack, intercept carrier if needed or manually shipping and order.
So please, before you place and order, be sure that all the shipping information and products are the correct ones before you place the order.
For any cancellation please contact Customer Service at email@example.com